Terms of Service

1. ABOUT DartKungen

The company is based in Deje, Värmland. 669 32 Deje. To contact us, email: info@dartkungen.se Please provide your contact information.

2. ORDERING

When you place an order with us, an order confirmation will be sent to your email address. In it, you will find all details about products, price, billing and delivery address. If anything is incorrect in the order confirmation, you must contact us immediately via email at: info@dartkungen.se

3. DELIVERY

DartKungen's normal delivery time is 3-5 business days within Sweden. Orders placed on weekends and public holidays will be shipped no earlier than the next business day. During periods of high order volume, delays of an extra business day may occur. If delivery delays occur (without us having notified you of a longer delivery time), you can contact us by email: info@dartkungen.se.

Unclaimed packages: We reserve the right to charge for the costs incurred for handling unclaimed packages (return shipping, administration fee, etc.). Therefore, we charge a fee of SEK 149 for a package that is not picked up. The shipment remains at the postal agent for 7 days before it is returned to us. Please note, therefore, that if you regret a purchase and wish to return the item, you must first pick up the package and then return it as described.

4. PRICES

All prices in the Webshop are stated in SEK and include 25% VAT. We reserve the right to change prices due to price changes from suppliers, printing errors in the price list, and price inaccuracies due to incorrect information, and we reserve the right to adjust the price.

5. RIGHT OF WITHDRAWAL

When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal that applies from the time you received an item you ordered.

5.1 When exercising your right of withdrawal:

You must notify us that you wish to withdraw. The notification must be sent to us at: info@dartkungen.se Your message must clearly state your name, address, email address, order number, and which goods the return concerns. You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification. You are responsible for return shipping, delivery, and the condition of the products upon return; therefore, the products should be well-packaged and in their original packaging. We reserve the right to charge for the costs incurred in handling the right of withdrawal (return shipping, administration fee, etc.). The fee for return shipping when exercising the right of withdrawal is SEK 149. For the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the product's original value if the product is used or damaged.

5.2 The right of withdrawal does not apply to:

Products that have been sealed (plumbed) for health or hygiene reasons and where the seal (plumb) has been broken by you. Products that have the character of a sealed audio or video recording where the seal has been broken by you. Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes. Services that have been completed and where you have explicitly consented to the service being commenced without the right of withdrawal. Goods that can quickly deteriorate, such as foodstuffs. Single issues of newspapers or magazines. For more about the statutory right of withdrawal, see here.

6. COMPLAINTS

We ALWAYS inspect and assess the condition of used goods and rate them according to our assessment, and these are then sold in their existing condition and as well described as possible according to our assessment. Therefore, carefully review our images and contact us before purchasing used goods if necessary to avoid misunderstandings about the potential assessed used condition.

New products from suppliers are inspected before being sent to you and are clearly stated in the product description if the product is new/unused. Should the new product still be damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any faults and defects must always be reported to: info@dartkungen.se, where you state your name, address, email address, order number, and a description of the fault. If we are unable to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), read more at www.arn.se.

7. LIMITATION OF LIABILITY

We accept no liability for indirect damages that may arise due to the product. We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, wars, government decisions, reduced or non-delivery from suppliers. Furthermore, no responsibility is taken for any changes to products/product properties changed by the respective supplier and other factors beyond our control.

8. PRODUCT INFORMATION

We reserve the right for any printing errors on this website and for products being sold out. We do not guarantee that the images accurately reproduce the exact appearance of the products, as there may be some color and detail differences depending on the monitor, photo quality, and resolution. We always try our best to display the products as accurately as possible.

9. INFORMATION ABOUT COOKIES

We use cookies on this website to improve your user experience, collect statistics on the number of visitors to the website, and to gain information on how the website is used. This information allows us to develop and optimize the website. Cookies consist of small text files stored on your device when you browse and use websites or other online services, for example, to facilitate certain functions, such as navigation on the website. The visitor has the option to refuse the use of cookies by changing the browser's settings to not allow cookies. By not allowing the use of cookies, the visitor accepts that the functions of certain services may be affected.

10. PERSONAL DATA

By shopping at DartKungen.se, you accept that we process your personal data in accordance with our privacy policy. We never sell or transfer your data to third parties without a legal basis.

11. CHANGES TO THE GENERAL TERMS AND CONDITIONS

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The changed terms and conditions are considered accepted in connection with an order or visit to the website.

12. DISPUTES AND CHOICE OF LAW

In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute mediation, see http://ec.europa.eu/consumers/odr In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.